Find quick answers about personalisation, made-to-order pieces, greeting cards and getting help with an order.
Frequently Asked Questions
Helpful details
Frequently asked questions
Which products can be personalised?
Personalisation options are shown directly on eligible product pages. Please check spelling and wording carefully before ordering.
Are your products made to order?
Many handmade and personalised Isla & Co pieces are made to order. Product-specific information is included in each listing.
Can I add a greeting card?
Where the greeting-card option is available, you can add one on the product page or in your bag and include a short message.
How do I contact you about an order?
Use our contact page and include your order number so we can find your purchase quickly.