Privacy policy

Isla & Co respects your privacy and is committed to handling personal information fairly, transparently and securely.

For the purposes of applicable UK data-protection law, Isla & Co is responsible for the personal information processed through this website.

Contact details

Isla & Co
Fairways
Winchester Road
Southampton
SO32 2DH
United Kingdom

Email: sales@islaandco.com

Personal information we may collect

Depending on how you interact with Isla & Co, we may collect information including:

your name;
billing and delivery addresses;
email address;
telephone number;
order and transaction information;
products you purchase, return or enquire about;
personalisation information supplied for an order;
correspondence with us;
customer-account information;
device and browser information;
IP address;
information about how you use our website;
marketing preferences; and
cookie and similar technology information.

Payment-card information is generally processed securely by our payment providers rather than being directly stored by Isla & Co.

How we use personal information

We may use personal information to:

process and fulfil orders;
take and administer payments;
create personalised products;
arrange delivery;
communicate about orders;
provide customer support;
manage returns, refunds and complaints;
prevent fraud and protect our website;
comply with tax, accounting and other legal obligations;
improve our website, products and customer experience;
measure website performance; and
provide marketing where we have an appropriate lawful basis.

Lawful bases for processing

Depending on the purpose, we may rely on one or more lawful bases under applicable UK data-protection law.

These include:

Contract
Where processing is necessary to take and fulfil an order, create a personalised product, take payment or arrange delivery.

Legal obligation
Where we are legally required to keep or process information.

Legitimate interests
Where reasonably necessary for purposes including fraud prevention, security, customer service and business improvement, provided those interests do not override your rights.

Consent
Where consent is required, including certain marketing or non-essential cookie activities.

Where consent is relied upon, you may withdraw it.

Personalised-product information

If you provide a name, date, message or other information to appear on a personalised product, we use that information to fulfil your order.

Please avoid providing sensitive personal information unless it is genuinely necessary for the product requested.

How we obtain information

We may obtain information:

directly from you;
automatically when you use our website;
from Shopify and service providers acting on our behalf; and
from advertising, analytics or business partners where permitted.

Sharing personal information

We may share relevant personal information with trusted providers where necessary to operate Isla & Co.

These may include:

Shopify;
payment processors;
Royal Mail and other delivery providers;
website and hosting service providers;
cloud service providers;
customer communication and email providers;
analytics providers;
advertising and marketing platforms where enabled and permitted;
professional advisers; and
regulators or authorities where legally required.

We aim to provide only the information reasonably necessary for the relevant purpose.

Shopify

Our online store is powered by Shopify.

Shopify processes personal information in connection with providing and operating its ecommerce platform.

Information submitted through our website may therefore be processed by Shopify and its service providers.

International transfers

Some service providers may process information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, appropriate lawful safeguards will be used.

How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

This includes periods required for tax, accounting, contractual, legal, fraud-prevention and dispute-resolution purposes.

Different categories of information may therefore be retained for different periods.

Marketing

Where permitted, we may send you information about Isla & Co products, seasonal collections, offers or news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in an email or by contacting sales@islaandco.com.

Unsubscribing from marketing will not prevent us from sending necessary transactional communications about an order.

Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for services such as:

shopping-bag functionality;
checkout;
security;
customer accounts; and
remembering privacy choices.

Other technologies may be used for analytics, personalisation or advertising.

Where consent is legally required, non-essential cookies will be used only after the appropriate choice has been made through our cookie or privacy controls.

Your rights

Depending on the circumstances, you may have rights including:

access to personal information held about you;
correction of inaccurate information;
deletion of information in certain circumstances;
restriction of processing;
objection to certain processing;
data portability where applicable; and
withdrawal of consent where processing relies on consent.

These rights can be subject to legal limitations and exceptions.

To exercise a privacy right, contact sales@islaandco.com.

We may need to confirm your identity before completing a request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You may also have the right to complain to the UK Information Commissioner’s Office.

Security

We use appropriate organisational and technical measures intended to protect personal information.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites that we do not operate.

Please review the privacy information provided by those websites before submitting personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy where our services, suppliers or legal obligations change.

The current version will be published on this website with the date it was last updated.

Contact us