Shipping policy
At Isla & Co, many of our products are made, personalised or prepared especially for each order. We aim to make delivery simple, reliable and clearly communicated.
UK delivery
We currently deliver within the United Kingdom and primarily use Royal Mail.
UK Standard Delivery — £3.95
Usually sent using Royal Mail Tracked 48. Delivery is normally expected within 2–4 working days after dispatch.
UK Express Delivery — £4.95
Usually sent using Royal Mail Tracked 24. Delivery is normally expected within 1–2 working days after dispatch.
Free UK Standard Delivery
Available on orders of £50 or more, after discounts and before delivery charges.
Delivery times are estimates rather than guarantees.
Processing and dispatch
Many Isla & Co products are made to order or personalised.
Unless a product page states otherwise, please allow approximately 2–4 working days for your order to be prepared before dispatch.
Personalised, engraved or other made-to-specification products may require additional preparation time. Where a different lead time applies, this will be shown on the relevant product page.
If an order contains products with different preparation times, we may wait until the entire order is ready before dispatching it together.
Delivery estimates
Delivery estimates begin from the date your order is dispatched, rather than the date your order is placed.
Working days exclude weekends and UK bank holidays.
Postal disruption, adverse weather, seasonal demand and other circumstances outside our reasonable control can occasionally affect delivery times.
Tracking
Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error, please contact us as soon as possible at sales@islaandco.com.
We will do our best to amend an address before dispatch, but cannot guarantee that changes will be possible once an order has entered production or has been handed to the delivery carrier.
Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete delivery address was supplied.
Lost or delayed orders
If your tracking has not updated or you believe your parcel is significantly delayed, please contact us at sales@islaandco.com and include your order number.
We will investigate the delivery with the carrier and, where appropriate, arrange a replacement or refund.
Damaged deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Please keep the product and packaging while the issue is being investigated. Photographs of the item and packaging may help us resolve the matter more quickly.
Your statutory rights are not affected.
International delivery
Unless international delivery is specifically offered at checkout, Isla & Co currently delivers to UK addresses only.
Contact us
Isla & Co
Fairways
Winchester Road
Southampton
SO32 2DH
United Kingdom
Email: sales@islaandco.com